Salem Health recently sent a letter to patients with Regence BlueCross BlueShield insurance alerting them to the possible expiration of our contract with Regence on Dec. 31, 2024. Despite our repeated and ongoing attempts to negotiate a new contract for 2025, Regence refuses to agree to fair market terms.

We are very concerned about the impact to our patients who have Regence as their primary insurance. If we are unable to reach an agreement with Regence, all Salem Health Hospitals and Clinics’ locations will be out-of-network for Regence members after Dec. 31, 2024.

Despite their claim that “premiums and out-of-pocket costs for medical care directly reflect what providers charge," Regence’s reimbursement rates have been lagging the market for years. While other insurance companies have partnered with providers to keep up with rising costs, Regence has steadfastly refused. At the same time, Regence has posted huge profits in net income — nearly $500 million since 2020 — and continued to raise premiums for their small group members by 47% and by 33% for individual members during this period. Reimbursement rates have not increased anywhere close to those numbers.

We have been asking Regence to play fair for years because Salem Health doesn’t believe that one insurance company should receive an advantage over another. When this happens, the benefit enjoyed by one becomes a hardship borne by the health system, other insurance companies and you, the patient. If every insurance company acted like Regence, we would not be able to afford to provide the care our community needs.

Salem Health has offered Regence a fair contract at our standard market rate — the same rates as other insurance companies pay — and we remain ready to negotiate.

If you have questions or concerns you would like to share, please feel free to email us at cr@salemhealth.org. You may also contact Regence for further information by calling the customer service number found on the back of your insurance card.

We look forward to continuing to serve you.