Your opinion matters

Patient complaint process

We ask patients and families who have complaints to do the following:

• First, speak directly with members of your health care team. They can help resolve the majority of issues.
• If you have tried that and are not satisfied with the response, please call the Salem Hospital patient advocate at 503-561-5765 or e-mail them at PatientAdvocate@salemhealth.org. You may also email the West Valley Hospital patient advocate at wvhpatientadvocate@salemhealth.org
• You may also send a written letter to:
  Patient Advocate
  Salem Health Hospitals and Clinics
  890 Oak St. SE, Building B
  Salem, OR 97301

Surveys

You may also receive a survey in the mail after your discharge from the hospital. Please take a few minutes to tell us how we’re doing.

In 2018, we created Salem Health Insights Community, which is an online survey group that gives feedback about Salem Health. Learn more here.

Other resources

You may also contact:

• Oregon Health Authority at 971-673-0540 or TTY 971-673-0372 or write them at 500 Summer St. NE, E-20, Salem, OR 97301-1097. You can also use their complaint form.

• The Joint Commission at 800-994-6610.

Your comments can be mailed to Salem Health, Attention: Patient Advocate, P.O. Box 14001, Salem, OR 97309.

Corporate Integrity/HIPAA compliance hotline

Salem Health has established a compliance hotline for people to report suspected fraud or abuse within the hospital system.

Patients, employees and guests can voice their concerns about any issue. Hotline calls may be placed anytime, day or night, by calling 800-944-4908. You may also email PrivacyOfficer@salemhealth.org.

Calls can be made anonymously and steps will be taken, as much as legally allowable, to protect the confidentiality of the caller.