Patient Guide
If you are experiencing flu-like or COVID-19 symptoms, call us at 503-814-0099 before visiting any of our locations. Learn more.

Visitor information and mask policy (updated Oct. 27, 2020)

These guidelines are based on Oregon Health Authority directives. This guide summarizes our current policy.

Screening criteria for visitors

Anyone saying yes to any of the following will not be let in unless they are a guaranteed visitor:

  • Symptomatic of fever, sore throat, runny nose, cough, shortness of breath, and body aches
  • International travel within the last 14 days to CDC Level 3 risk countries with restrictions on entry into the US (red on map).
  • Currently being tested for COVID-19, or diagnosed as COVID-19 positive.
  • Contact outside of the hospital with known or suspected COVID-19 cases within the last 14 days.
  • Cruise ship travel within the last 30 days.
  • Age 12 or under, unless by special circumstance. (e.g., guaranteed visitors or nursing infant of hospitalized patient)
    • General exception is granted if child is accompanying patient to outpatient appointment in Building C. Please alert clinic if bringing more than two guests age 12 or under.

All visitors must comply with mask use and proper hand hygiene, PPE stewardship, and not wander around. Visitors are allowed to use bathrooms and patronize dining facilities.

COVID positive/pending patients

If patient is COVID positive or pending, we generally do not allow visitors.

However, the care team can make a case-by-case exception if they believe there is enough PPE available organizationally, and the visit can be done safely (acceptable risk level). To request an exception, ask to speak to the unit manager.

Psychiatric Medicine Center patients

No visitors are allowed at the Psychiatric Medicine Center. Patients are screened upon arrival.

Labor and delivery patients

Patients being cared for in labor and delivery during delivery are allowed two visitors. In special cases involving surrogacy deliveries, visitor limit may be expanded to three to allow for intended parents and patient’s support person.

All other patients

All patients (except COVID positive/pending, see above) are allowed one visitor per day.

There are no special restrictions on these visitors, as long as they follow the rules and pass screening.

If there is a situation in which multiple visitors are approved for a patient, the patient (or authorized decision maker if the patient can’t make their own decisions) will select which visitors will be allowed, up to the limit.

Guaranteed visitors

The following are guaranteed visitation, even if they can’t pass the screening criteria, as long as they follow the above rules and the unit leadership does not believe the visitor poses an unacceptable safety risk:

  • Immediate family of end-of-life patients.
  • Parents/guardians of pediatric patients.
  • Caregivers or attendants of patients who require special assistance (i.e. language barrier; communication; assistance with patient’s disability whether physical, mental, developmental or behavioral). Caregivers and attendants who can assist the patient with treatment, help with patient and staff safety, or help with ADLs also fall in this category.

Appeals, complaints, clarifications

If you feel you have been unfairly restricted from visiting, please contact our Patient Advocates.

People who can not visit are encouraged to connect with their loved ones by using technology. Patients and visitors should consider a video visit with SkypeZoomFaceTime, etc., or connecting over social media. Due to HIPAA guidelines, video and live streaming during a delivery or any other medical/surgical procedure is prohibited.

Thank you for your cooperation and understanding.

For the latest information about COVID-19 response and policies at Salem Health, visit our COVID-19 page

Mask policy

To protect our care providers, patients and the community, Salem Health now requires everyone to wear hospital-provided masks on Salem Health Hospital & Clinics properties.

Q: Who is required to wear a mask?

A: Everyone over age 5:

  • Employees
  • Visitors
  • Patients
  • Vendors
  • Contractors
  • Medical staff members

Q: When do I need to wear a mask?

A: Masks are to be worn at all times, both indoors and outdoors, at all locations and on all property owned and operated by Salem Health Hospitals and Clinics.

Cloth or homemade masks are not allowed, except when you’re making your way from your car to the facility entrance. We’ll give you a mask to change into when you arrive.

Masks may only be removed if:

  • You are actively eating/drinking AND socially distant (at least 6 feet from anyone who doesn’t live in your household).
  • You are alone in your private patient room. Patients in multiple occupancy patient rooms must be socially distant before removing their masks.
  • The care being provided to you cannot be done with a mask on (examples: speech therapy, temperature checks, emergency procedures).

Q: What if I don’t want to wear a mask?

A: Unmasked people over 5 years of age are not allowed on Salem Health property. If you refuse to wear a mask, you will be required to leave.

We have allowed for certain exceptions as required by law. If you believe you should be exempt from our mask policy, contact our patient advocates.


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