Patient Guide

Visitor information (updated for May 28, 2020)

Marion and Polk counties moved to Phase 1 of reopening effective May 22, 2020. Phase 1 still requires hospitals and nursing homes to restrict visitors.

In accordance with the CDC and Oregon Health Authority guidelines for COVID-19, no visitors are allowed at Salem Hospital, West Valley Hospital or Salem Health Medical Clinics.*

This includes cafeterias, coffee shops, waiting rooms and meeting spaces.

People are encouraged to connect with their loved ones by using technology. Patients and visitors should consider a video visit with SkypeZoomFaceTime, etc., or connecting over social media.

Thank you for your cooperation and understanding.

For the latest information about COVID-19 response and policies at Salem Health, visit our COVID-19 page.





*Exceptions:

An exception may be made to the visitor restrictions in a few limited cases, only if the visitor:

  • Is symptom free from a COVID-like condition.
  • Has not traveled internationally or been on a cruise ship in the last 14 days.
  • Has not been diagnosed with COVID-19 or is awaiting test results for COVID-19.
  • Has not been directed by a public health official to quarantine.
  • Has not had contact with a known or suspected COVID-19 case.

If the visitor meets all of the above criteria, an exception will be allowed only if the patient they wish to visit:

  • Is a person giving birth, and the visitor is their spouse, caregiver or other support person during the birth. In this case, the person giving birth may have one person accompany her.
  • Is a minor (under 18), and the visitor is the patient’s parent or legal guardian. In this case, the minor patient may have two visitors per day if the visitors both meet all above criteria.
  • Is at end of life. For the purposes of these guidelines, end-of-life is defined as in-hospital death as determined by the patient’s physician.A patient who is at end-of-life may have two visitors per day if the visitors are family or close friends and meet the health criteria above.
  • Has altered mental status or intellectual disabilities AND needs a caregiver to:
    • to facilitate treatment and/or overcome barriers to care delivery, or
    • to ensure the safety of the patient or facility staff, or
    • if in-person visitation is necessary for legal reasons that cannot be delayed (including decision making for treatment by authorized surrogate decision maker)

In the Emergency Department, one (1) visitor may be allowed under the following conditions:

  • Patient that has altered mental status or intellectual disabilities
  • Care team determines that a visitor can help facilitate treatment and/or overcome barriers to care delivery
  • Care team determines that a visitor can help ensure the safety of the patient or facility staff
  • If in-person visitation is necessary for legal reasons that cannot be delayed (including decision making for treatment by authorized surrogate decision maker)

A patient with physical or mental disabilities may have a caregiver accompany them only if the caregiver is required to facilitate treatment or ensure the safety of the patient.

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