Solution Center adds prompt for technology issues

Change to reduce wait times

You will now receive an additional prompt when you call the Solution Center to report technology-related issues or make requests. When you dial 503-814-4357 (4-HELP), you will be prompted to enter your six-digit provider ID (located on the back of your badge).

This is part of ongoing process improvement to reduce callback gaps, plus reduce callbacks and wait times.

Reminders:

• You can use the IS service portal to open specific request catalog items, review how-tos, and make access change requests.
• Long wait time on your call? You can press * to request a callback. Your place in line will be held, but you don't have to wait on the phone!
• You can email salemhealth@service-now.com to open a ticket directly for non-urgent requests. In addition to the issue or request, always include your location (building/floor/department/doorframe number or landmark), callback number, and computer name.