It is with difficult situations than an organization shows how exceptional they are. Dr. Basilan is consistent proof of that! Today he spoke with a very adversarial family member, in the worst possible circumstances, yet Dr. Basilan was able to calm the situation, help the patient and let family know that the team cares and is listening. Dr. Basilan constantly goes above and beyond for patients, for staff working with him, and is always a calm, professional, but above all an extremely caring, humble, amazingly kind human being. To top his exceptional physician communication, he carries a big smile and a warm and open-minded disposition. Such a true pleasure and honor to be able to work with him!