Imprivata down for maintenance April 26
23 Apr 2023
Workarounds available; downtime 3:30 to 4:30 a.m.
By: G. Andrew Clarke, MD, chief medical information officer
From 3:30 to 4:30 a.m. Wednesday, April 26, Imprivata (single sign on) will be unavailable due to maintenance work.
What will be affected during downtime:
- When you badge into an SH computer, you will also need to enter your password.
- Electronic Prescribing of Controlled Substances (EPCS) through Epic will not be available.
- Remote employee and Epic remote log-in will not be available. This does not affect users remotely connected to the Salem Health network via the Pulse Secure VPN.
Workarounds available during downtime:
- If you need to log in remotely, please log in before 3:30 a.m. Remote log in attempts after 3:30 a.m. will not be connected.
- Print and sign controlled substance prescriptions from Epic between 3:30 and 4:30 a.m.
- Use mobile access to Epic via Haiku and Canto.
After the one-hour downtime, if you experience any sign-on issues with Imprivata, please contact the Solution Center at 503-814-4357.