Confused about submitting an on-call schedule to the switchboard?

See FAQs

Who should contact the Salem Health switchboard to update contact information for the on-call schedule?

The person responsible for your team’s on-call schedule should contact the Salem Health Switchboard to update their correct contact information. This ensures that the Switchboard team has the point of contact for any changes or questions.

How should on-call schedules be submitted to the Salem Health Switchboard?

On-call schedules, including changes and updates, should be sent to answering.service@salemhealth.org or faxed to 503-561-4720.

When should schedules for the upcoming month be submitted?

Schedules for the upcoming month must be submitted prior to the third Monday of each month.

Can the switchboard team access other scheduling applications or Outlook calendars to obtain on-call schedule information?

No, the switchboard team cannot access other scheduling applications or Outlook calendars to obtain on-call schedule information.

How should changes and updates be highlighted on schedule re-submissions?

Clearly highlight any changes and updates on all schedule re-submissions.

What should be done for same-day/night changes and updates, including short notice clinic closures or operating hour changes?

Call 503-561-5200 for same-day/night changes and updates, including short notice clinic closures or operating hour changes. The answering service email is not monitored 24/7.

What is the answering service email used for?

The answering service email answering.service@salemhealth.org is for on-call schedules only. For paging records or pager issues, contact the Service Desk at 503-814-4357.