Q: Can I schedule a first dose for someone else?
Yes. Just be sure to use their information (personal details) and not your own in the form. This ensures we know who is getting the dose.
Q: What happens if I need to cancel or reschedule my appointment?
I signed up using MyChart: Log in to your MyChart account and follow these instructions.
I signed up as a guest and don’t have a MyChart account: Because you signed up as a guest, you’ll need to create a MyChart account to cancel or reschedule your appointment. Instructions can be found here. If you choose not to create an account, there is no official way to cancel. Simply skip your appointment
and come as a walk-in on a day and time that works for you.
Q: How do I know what date to come for my second dose?
Pfizer: Manufacturer recommends 21 days after first dose.
Moderna: Manufacturer recommends 28 days after first dose.
The date for your second dose is recorded on your vaccination card and on your MyChart account if you have one. If you’ve lost your card or have information missing, check MyChart or call our help line at 503-814-SHOT (7468).
Q: I was told that I could come in a few days earlier than the manufacturer recommended date.
This rule has changed over time. We ask that you come for your second dose on or after your due date. If you can’t come in on the return date assigned to you, please reschedule or drop in as soon as possible after that date.
Q: What happens if the vaccine clinic is closed or I cannot come on the due date on my vaccine card?
We ask that you make every effort possible to return for your second dose on the manufacturer recommended date — 21 days for Pfizer and 28 days for Moderna. If the clinic where you got the first shot is closed, you may visit a different Salem Health clinic.
Q: What if I don’t know which vaccine I received?
This should be recorded on your vaccination card. If you use MyChart, you will be able to see it there as well. We will also look up this information when you return for your second dose to verify that the information is correct.
Q: How will I know if you have the brand of vaccine I need on the day I show up?
If you show up on or close to your 21/28 day window, there should be no concern that we will have second doses from both manufacturers.
Q: Can I get Pfizer for my second dose if I had Moderna for my first dose?
No. Your second dose must be from the same manufacturer as the first dose.
Q: What if I lost my vaccination card?
We save all the information on vaccination cards. If you lose your vaccination card, we can issue you a replacement. Please come to the clinic where you received your vaccination and speak with the registration staff. Other places to get replacement proof of vaccination:
- MyChart (must have account): Go to Menu > My Record > COVID-19. Take a screenshot or print this record to show you are vaccinated.
- The Oregon Health Authority website: Go to oregon.gov/oha, then click on Public Health > Prevention and Wellness > Vaccines and Immunization and then choose “Getting Immunization records.”
- AlertIIS.com: Click on Forms at the top of the page and select “Parent/Guardian Record Request Form” or “Adult Record Request Form.”
Need more help, or need help in another language? Call 211.
Q: It looks like my vaccination card wasn’t filled out (or was filled out incorrectly) when I got my vaccine. How do I get my vaccination card filled out?
Bring your card, even if it wasn’t filled out. It is important to get both doses recorded on the same card. We save all this information and can complete (or correct) your card next time we see you.
Vaccine clinic operations
Q: Is the vaccine clinic open today?
Check our website to see if the clinic is open and to schedule an appointment: www.salemhealth.org/covid-vaccine.
Q: If I drop in to the clinic without an appointment, am I guaranteed to get a vaccine?
Not necessarily. We will make every effort to ensure that you are vaccinated. But because supplies are limited and change daily, you may be turned away if all of that day's vaccines are reserved for people with appointments.
Q: How are you accommodating people who cannot wait in lines due to age, poor health or other reasons?
If you or someone you’re accompanying has special needs of any kind, let one of our staff know when you arrive.
Q: Do I have to pay for the vaccine out of pocket if I don’t have insurance?
No. We ask that you bring your insurance card if you have health insurance. If you are uninsured, you will not be charged.
Q: What can I do to help make sure everyone gets vaccinated?
Visit our Vaccine Team page for ways you can help friends and family
members sign up for vaccine. We hope to update it often as more resources become available.