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Virtual care

Engage with a provider from the comfort of your own home through your Salem Health MyChart account.

What is virtual care?

Virtual care allows you to receive medical advice from a Salem Health provider using a computer or mobile device. Two types of virtual care options are available:

  • Video visits — You and your provider interact in real time using online video.
  • E-visits — You fill out a symptom-specific questionnaire for a provider to review.

Virtual care visits work anywhere you have an internet connection. A MyChart account is required.

 

Be "seen" by your regular provider or a Salem Health Urgent Care provider

Both video visits and e-visits are available with your regular provider that you've seen before, or with a Salem Health Urgent Care provider. The table below explains the difference.

Accepted symptoms

Response time

Cost

Your regular provider

  • Allergies
  • Cold/flu
  • Cough
  • Headache/migraines
  • Sore throat
  • Video visits: depends on availability
  • E-visits: within two business days
  • Video visits: depends on your insurance, but never more than $39*
  • E-visits: free

Urgent care provider

 Any symptom
  • Video visits: usually same-day, depends on availability
  • E-visits: within four hours
  • Video visits: depends on your insurance, but never more than $39*
  • E-visits: free

*You will not be charged if you begin a video visit and we we determine that a video visit is not appropriate for your need. All billing happens after your visit.

 

Getting started with video visits

  • Sign into MyChart or create an account here.
  • Hover over "visits" in the top menu, then select, "schedule an appointment."
  • Choose the "video visit" box and follow the on-screen prompts.

 

Getting started with e-visits

  • Sign into MyChart or create an account here.
  • Hover over "messaging" in the top menu, then select "ask a question."
  • Choose the "symptom-specific e-visit" box and follow the on-screen prompts.

 

Get help with your MyChart account

Give us a call at 503-562-4278.