Patient Guide

Visitor information

Visitors are welcome

Your family and friends are welcome!  Those outside your close family may see you during regular visiting hours, 8 a.m. to 8 p.m. If they need to visit during other hours, talk to your nurse. We ask that children under the age of 12 be accompanied by an adult. 

Visitors exposed to contagious diseases or with signs of illness are asked not to visit. Everyone should wash their hands or use the hand sanitizer located in dispensers throughout the hospital.

Family and friends from out of town

The Salem Health hospitality house, Parkview Family Lodge, may be available for family and friends who are from out of town and might not be able to afford lodging. Call the reservation line at 503-814-HOME (4663) to determine if there is availability.

There are several restaurants and hotels within easy walking distance of the Salem hospital. For more information, visit godowntownsalem.com or travelsalem.com.  

Gift shop, mail and flowers

The Salem hospital gift shop is in the Building A main lobby and is open 6 a.m. to 2 a.m. daily. The smaller gift shop in the lobby of Building B is open from 6 a.m. to 6 p.m. Closed weekends. Volunteers will deliver mail and flowers to patient rooms. Since some patients have latex allergies, latex balloons may not be brought into the hospital.

ATMs

For your convenience, we have cash machines across the hospital campus:

  • First floor of Buildings A, B and C

  • Second floor of Building D

Intensive/critical care policies

Salem Health intensive care unit has waiting rooms on each floor.

The main entrance to the hospital is open from 5 a.m. to 9 p.m. After 9 p.m. all hospital visitors must pass through the emergency room entrance.

The encouragement patients receive from visitors is important to the recovery process, so we want to be as flexible as possible with visiting hours. We must, however, balance the benefits of visitors with the patient’s need for rest.

Patient condition changes

If there is a noticeable change in the condition of a patient you are visiting, contact the patient's nurse for help. If the change is obviously serious (sudden loss of consciousness, difficulty breathing) call 2-3456 from any hospital phone. The operator will ask you to identify yourself, your location (such as room number) and patient name. A team will be activated and arrive promptly to evaluate the patient. 

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