Financial assistance policy

Policy effective date: April 2014


This policy is written to ensure a fair, equitable and comprehensive system of distributing financial assistance to the financially burdened within the available resources of Salem Health while ensuring that Salem Health is financially capable of providing the highest quality health care to the community.

Financial assistance policy

  • Overview

  • Patient screening for Medicaid eligibility

  • Communications to the public

  • Eligibility criteria

  • Criteria considered in determining eligibility

  • Catastrophic medical bills

  • Application process and eligibility determination

  • Supporting documentation

  • Patient billing

  • Payment options

  • Collection agency assignment

  • Appeal process and timeframes

  • Record keeping and special accounting for charity care

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